Provider News Feed

MCNA Dental first contracted with the Florida Healthy Kids Corporation in 2005 and has served members enrolled in the Florida Healthy Kids Program since then. MCNA continues to work with our network of participating Florida dentists to ensure our Florida Healthy Kids members have access to high quality dental care and services across the state. We encourage our providers to reach out to our dedicated Florida Provider Relations team at mcna_prdepartment@mcna.net or call our Provider Hotline at 1-855-698-6262 with any questions they may have.

MCNA has added the American Dental Association (ADA) Guide to Extractions – Tooth and Remnants to our provider resources. This ADA resource is a helpful tool to provide guidance to your team when submitting claims for services to MCNA. The guide can be found in the News and Resources section of our website. Please read our provider bulletin for more information.

We are proud to introduce our new Florida Healthy Kids Provider Relations (PR) Territory Map, providing your office with a quick look at which of our skilled MCNA PR team members is dedicated to your office. This guide puts important contact information for your PR Representative and more at your fingertips. Get your copy of our Florida Healthy Kids Provider Relations Territory Map today.

The U.S. Department of Health and Human Services Office of Inspector General (OIG) has released an important notice about a fraud scheme with the potential for large losses. In the scheme identified by OIG, fraudsters diverted Federal and State payments intended for providers participating in the Medicare and Medicaid programs. Please access the full Fraud Survey Report on OIG's website to learn more.

The next issue of MCNA’s provider newsletter, Dental Details, is now available! Check your email or download the latest issue.

In this issue:

• Celebrating National Dentist’s Day and Dental Hygienists’ Week

• Emerging Technologies in Dental Care

• Preparing for Tax Season

• How to Build a Strong Dental Team

• Question of the Quarter

If you are not subscribed to receive the newsletter each quarter, you can easily sign up by clicking “Manage Your Mailing List” in your Provider Portal account. We also recommend that you check your Mailing List periodically to ensure the email addresses for your office are up-to-date.

The next issue of MCNA’s provider newsletter, Dental Details, is now available! Check your email or download the latest issue.

In this issue:

• Using MCNA's Practice Site Performance Summary

• The Importance of Cultural Competency

• New Clinical Practice Guidelines

• Exclusions and Protecting Your Patients

• Question of the Quarter

If you are not subscribed to receive the newsletter each quarter, you can easily sign up by clicking “Manage Your Mailing List” in your Provider Portal account. We also recommend that you check your Mailing List periodically to ensure the email addresses for your office are up-to-date.

We have updated our Clinical Practice Guidelines (CPGs). MCNA's approved CPGs can be found under the "Guides and Tools" section of our website and the "Support and Downloads" page in the Provider Portal.

ADA members, get ready for SmileCon 2024! Come visit the MCNA team on October 18-19 at booth #543 to snap some pictures at our selfie studio and register for our iPad raffle. Looking forward to seeing our Dental Superheroes in New Orleans!

The next issue of MCNA’s provider newsletter, Dental Details, is now available! Check your email or download the latest issue.

In this issue:

• Our Case Management Team: Here to Help

• MCNA's Provider Training Webinars

• New Clinical Practice Guidelines

• Drive Traffic and Build Trust with an Email Newsletter

• Question of the Quarter

If you are not subscribed to receive the newsletter each quarter, you can easily sign up by clicking “Manage Your Mailing List” in your Provider Portal account. We also recommend that you check your Mailing List periodically to ensure the email addresses for your office are up-to-date.

As a committed partner in combatting fraud, waste, and abuse in the Medicaid Program, MCNA works to prevent and recover overpayments paid to providers. Please refer to our latest Provider Bulletin to learn more about your office's role in identifying and recovering overpayments.