Provider News Feed

Read the latest news and information from MCNA for our Florida Healthy Kids providers.


Important

MCNA Continues to Serve Florida Healthy Kids Members

Posted: March 26, 2025

MCNA Dental first contracted with the Florida Healthy Kids Corporation in 2005 and has served members enrolled in the Florida Healthy Kids Program since then. MCNA continues to work with our network of participating Florida dentists to ensure our Florida Healthy Kids members have access to high quality dental care and services across the state. We encourage our providers to reach out to our dedicated Florida Provider Relations team at mcna_prdepartment@mcna.net or call our Provider Hotline at 1-855-698-6262 with any questions they may have.

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Florida Dental License Renewal and Background Screening

Posted: June 26, 2025

Beginning July 1, 2025, all health care practitioners in Florida must comply with new background screening requirements when applying for an initial license or renewing an existing license. Compliance with this new law is essential to maintain licensure and continue practicing. We have compiled several online resources that can help you navigate this important process as well as other helpful information in this provider bulletin.


Appointment Availability at Your Office

Posted: June 25, 2025

At MCNA, our mission is to ensure that all our members have timely access to essential dental care. This mission is only possible through the dedication and partnership of high-quality providers like you. Please read our provider bulletin for the mot current information regarding our appointment availability standards.


ADA Guide to Extractions Added to MCNA Provider Resources

Posted: May 15, 2025

MCNA has added the American Dental Association (ADA) Guide to Extractions – Tooth and Remnants to our provider resources. This ADA resource is a helpful tool to provide guidance to your team when submitting claims for services to MCNA. The guide can be found in the News and Resources section of our website. Please read our provider bulletin for more information.


Florida Healthy Kids Provider Relations Territory Map Now Available

Posted: April 8, 2025

We are proud to introduce our new Florida Healthy Kids Provider Relations (PR) Territory Map, providing your office with a quick look at which of our skilled MCNA PR team members is dedicated to your office. This guide puts important contact information for your PR Representative and more at your fingertips. Get your copy of our Florida Healthy Kids Provider Relations Territory Map today.


ALERT: Electronic Funds Transfer Fraud Scheme

Posted: March 24, 2025

The U.S. Department of Health and Human Services Office of Inspector General (OIG) has released an important notice about a fraud scheme with the potential for large losses. In the scheme identified by OIG, fraudsters diverted Federal and State payments intended for providers participating in the Medicare and Medicaid programs. Please access the full Fraud Survey Report on OIG's website to learn more.


Dental Details Newsletter: Spring 2025

Posted: March 12, 2025

The next issue of MCNA’s provider newsletter, Dental Details, is now available! Check your email or download the latest issue.

In this issue:

  • Celebrating National Dentist’s Day and Dental Hygienists’ Week

  • Emerging Technologies in Dental Care

  • Preparing for Tax Season

  • How to Build a Strong Dental Team

  • Question of the Quarter

If you are not subscribed to receive the newsletter each quarter, you can easily sign up by clicking “Manage Your Mailing List” in your Provider Portal account. We also recommend that you check your Mailing List periodically to ensure the email addresses for your office are up-to-date.


Dental Details Newsletter: Winter 2024

Posted: December 12, 2024

The next issue of MCNA’s provider newsletter, Dental Details, is now available! Check your email or download the latest issue.

In this issue:

  • Using MCNA's Practice Site Performance Summary

  • The Importance of Cultural Competency

  • New Clinical Practice Guidelines

  • Exclusions and Protecting Your Patients

  • Question of the Quarter

If you are not subscribed to receive the newsletter each quarter, you can easily sign up by clicking “Manage Your Mailing List” in your Provider Portal account. We also recommend that you check your Mailing List periodically to ensure the email addresses for your office are up-to-date.


Clinical Practice Guidelines Updated October 2024

Posted: October 23, 2024

We have updated our Clinical Practice Guidelines (CPGs). MCNA's approved CPGs can be found under the "Guides and Tools" section of our website and the "Support and Downloads" page in the Provider Portal.


Join MCNA at SmileCon 2024

Posted: October 9, 2024

ADA members, get ready for SmileCon 2024! Come visit the MCNA team on October 18-19 at booth #543 to snap some pictures at our selfie studio and register for our iPad raffle. Looking forward to seeing our Dental Superheroes in New Orleans!