Provider News Feed

ADA members, get ready for SmileCon 2024! Come visit the MCNA team on October 18-19 at booth #543 to snap some pictures at our selfie studio and register for our iPad raffle. Looking forward to seeing our Dental Superheroes in New Orleans!

The next issue of MCNA’s provider newsletter, Dental Details, is now available! Check your email or download the latest issue.

In this issue:

• Our Case Management Team: Here to Help

• MCNA's Provider Training Webinars

• New Clinical Practice Guidelines

• Drive Traffic and Build Trust with an Email Newsletter

• Question of the Quarter

If you are not subscribed to receive the newsletter each quarter, you can easily sign up by clicking “Manage Your Mailing List” in your Provider Portal account. We also recommend that you check your Mailing List periodically to ensure the email addresses for your office are up-to-date.

As a committed partner in combatting fraud, waste, and abuse in the Medicaid Program, MCNA works to prevent and recover overpayments paid to providers. Please refer to our latest Provider Bulletin to learn more about your office's role in identifying and recovering overpayments.

We have updated our Clinical Practice Guidelines (CPGs). Our approved 2024 CPGs can be found under the "Guides and Tools" section of our website and the "Support and Downloads" page in the Provider Portal.

The next issue of MCNA’s provider newsletter, Dental Details, is now available! Check your email or download the latest issue.

In this issue:

• Ensure a Bright Summer Smile

• MCNA's New Websites

• Important Notice for Your Office

• Keep Your Information Up-to-Date with MCNA

• Question of the Quarter

If you are not subscribed to receive the newsletter each quarter, you can easily sign up by clicking “Manage Your Mailing List” in your Provider Portal account. We also recommend that you check your Mailing List periodically to ensure the email addresses for your office are up-to-date.

The next issue of MCNA’s provider newsletter, Dental Details, is now available! Check your email or download the latest issue.

In this issue:

• Recent Changes to MCNA's Provider Portal

• 2024 CDT Code Changes

• Recognizing Dentists and Dental Hygienists

• New Clinical Practice Guidelines

• Question of the Quarter

If you are not subscribed to receive the newsletter each quarter, you can easily sign up by clicking “Manage Your Mailing List” in your Provider Portal account. We also recommend that you check your Mailing List periodically to ensure the email addresses for your office are up-to-date.

Claims clearinghouse Change Healthcare recently experienced a cyber security issue that may have affected your practice's ability to submit patient claims and prior authorizations. Claims received through alternative methods will result in timely processing and payment. Please read our provider bulletin to learn more.

The spring months are a great time to celebrate dental professionals. March 6th is National Dentist’s Day, and the second week of April is Dental Hygienists’ Week. On behalf of MCNA, thank you for the great dental care you provide and the positive impact you make on oral health in your community.

MCNA is excited to announce an enhancement to our system that allows providers to report when a member has missed a dental appointment. With this enhancement, MCNA continues to support your practice in the reduction of missed appointments. Read our provider bulletin to find out how. 

A preview of our revised Florida Healthy Kids Provider Manual is now available. This revised version will go live in early March 2024 and be effective from February 1, 2024. As always, the current Florida Healthy Kids Provider Manual is accessible at https://manuals.mcna.net/fhkc. Please contact your Provider Relations Representative with any questions.