Provider News Feed

Read the latest news and information from MCNA for our Florida Healthy Kids providers.


2024 Clinical Practice Guidelines Now Available

Posted: July 1, 2024

We have updated our Clinical Practice Guidelines (CPGs). Our approved 2024 CPGs can be found under the "Guides and Tools" section of our website and the "Support and Downloads" page in the Provider Portal.

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Dental Details Newsletter: Summer 2024

Posted: June 28, 2024

The next issue of MCNA’s provider newsletter, Dental Details, is now available! Check your email or download the latest issue.

In this issue:

  • Ensure a Bright Summer Smile

  • MCNA's New Websites

  • Important Notice for Your Office

  • Keep Your Information Up-to-Date with MCNA

  • Question of the Quarter

If you are not subscribed to receive the newsletter each quarter, you can easily sign up by clicking “Manage Your Mailing List” in your Provider Portal account. We also recommend that you check your Mailing List periodically to ensure the email addresses for your office are up-to-date.


Dental Details Newsletter: Spring 2024

Posted: April 5, 2024

The next issue of MCNA’s provider newsletter, Dental Details, is now available! Check your email or download the latest issue.

In this issue:

  • Recent Changes to MCNA's Provider Portal

  • 2024 CDT Code Changes

  • Recognizing Dentists and Dental Hygienists

  • New Clinical Practice Guidelines

  • Question of the Quarter

If you are not subscribed to receive the newsletter each quarter, you can easily sign up by clicking “Manage Your Mailing List” in your Provider Portal account. We also recommend that you check your Mailing List periodically to ensure the email addresses for your office are up-to-date.


Important Notice for Your Office

Posted: March 20, 2024

Claims clearinghouse Change Healthcare recently experienced a cyber security issue that may have affected your practice's ability to submit patient claims and prior authorizations. Claims received through alternative methods will result in timely processing and payment. Please read our provider bulletin to learn more.


Happy National Dentist's Day from MCNA!

Posted: March 5, 2024

The spring months are a great time to celebrate dental professionals. March 6th is National Dentist’s Day, and the second week of April is Dental Hygienists’ Week. On behalf of MCNA, thank you for the great dental care you provide and the positive impact you make on oral health in your community.


Reporting Missed Appointments to MCNA

Posted: February 22, 2024

MCNA is excited to announce an enhancement to our system that allows providers to report when a member has missed a dental appointment. With this enhancement, MCNA continues to support your practice in the reduction of missed appointments. Read our provider bulletin to find out how. 


Updated Provider Manual Available for Review

Posted: February 9, 2024

A preview of our revised Florida Healthy Kids Provider Manual is now available. This revised version will go live in early March 2024 and be effective from February 1, 2024. As always, the current Florida Healthy Kids Provider Manual is accessible at https://manuals.mcna.net/fhkc. Please contact your Provider Relations Representative with any questions.


New Clinical Practice Guidelines Now Available

Posted: January 31, 2024

MCNA has adopted new Clinical Practice Guidelines (CPGs). Our approved CPGs can be downloaded from the "Support and Downloads" page in the Provider Portal, or from MCNA's website.


2024 CDT Changes

Posted: January 19, 2024

MCNA would like to inform you about changes to CDT service codes and their nomenclature that may affect your office. The American Dental Association’s (ADA’s) updates to service codes for 2024 went into effect on January 1, 2024. Please read our provider bulletin to learn more. 


Dental Details Newsletter: Winter 2023

Posted: December 4, 2023

The Winter 2023 issue of MCNA's provider newsletter, Dental Details, is now available! Check your email or download the latest issue.

In this issue:

  • Holiday Greetings from MCNA
  • Anxiety Reduction Tips for Your Office
  • Strategies to Improve Dental Recall Appointments
  • MCNA's Quality Improvement Program
  • Question of the Quarter

If you are not subscribed to receive the newsletter each quarter, you can easily sign up by clicking "Manage Your Mailing List" in your Provider Portal account. We also recommend that you check your Mailing List often to ensure the email addresses for your office are up-to-date.