Provider News Feed

The next issue of MCNA’s provider newsletter, Dental Details, is now available! Check your email or download the latest issue.

In this issue:

• Recent Changes to MCNA's Provider Portal

• 2024 CDT Code Changes

• Recognizing Dentists and Dental Hygienists

• New Clinical Practice Guidelines

• Question of the Quarter

If you are not subscribed to receive the newsletter each quarter, you can easily sign up by clicking “Manage Your Mailing List” in your Provider Portal account. We also recommend that you check your Mailing List periodically to ensure the email addresses for your office are up-to-date.

Claims clearinghouse Change Healthcare recently experienced a cyber security issue that may have affected your practice's ability to submit patient claims and prior authorizations. Claims received through alternative methods will result in timely processing and payment. Please read our provider bulletin to learn more.

The spring months are a great time to celebrate dental professionals. March 6th is National Dentist’s Day, and the second week of April is Dental Hygienists’ Week. On behalf of MCNA, thank you for the great dental care you provide and the positive impact you make on oral health in your community.

MCNA is excited to announce an enhancement to our system that allows providers to report when a member has missed a dental appointment. With this enhancement, MCNA continues to support your practice in the reduction of missed appointments. Read our provider bulletin to find out how. 

A preview of our revised Florida Healthy Kids Provider Manual is now available. This revised version will go live in early March 2024 and be effective from February 1, 2024. As always, the current Florida Healthy Kids Provider Manual is accessible at https://manuals.mcna.net/fhkc. Please contact your Provider Relations Representative with any questions.

MCNA has adopted new Clinical Practice Guidelines (CPGs). Our approved CPGs can be downloaded from the "Support and Downloads" page in the Provider Portal, or from MCNA's website.

MCNA would like to inform you about changes to CDT service codes and their nomenclature that may affect your office. The American Dental Association’s (ADA’s) updates to service codes for 2024 went into effect on January 1, 2024. Please read our provider bulletin to learn more. 

The Winter 2023 issue of MCNA's provider newsletter, Dental Details, is now available! Check your email or download the latest issue.

In this issue:

• Holiday Greetings from MCNA
• Anxiety Reduction Tips for Your Office
• Strategies to Improve Dental Recall Appointments
• MCNA's Quality Improvement Program
• Question of the Quarter

If you are not subscribed to receive the newsletter each quarter, you can easily sign up by clicking "Manage Your Mailing List" in your Provider Portal account. We also recommend that you check your Mailing List often to ensure the email addresses for your office are up-to-date.

The Fall 2023 issue of MCNA's provider newsletter, Dental Details, is now available! Check your email or download the latest issue.

In this issue:

• New Clinical Practice Guidelines
• MCNA's Member Education Goals and Resources
• Strategies to Improve Communication with Patients
• Question of the Quarter

If you are not subscribed to receive the newsletter each quarter, you can easily sign up by clicking "Manage Your Mailing List" in your Provider Portal account. We also recommend that you check your Mailing List often to ensure the email addresses for your office are up-to-date.

In March of 2022, the Agency for Health Care Administration (AHCA) informed providers of the mandate that requires all health care professionals seeing Medicaid enrollees to have specific information when filing claims. Please read our provider bulletin to learn more about these important requirements.