Provider News Feed

MCNA Dental first contracted with the Florida Healthy Kids Corporation in 2005 and has served members enrolled in the Florida Healthy Kids Program since then. MCNA continues to work with our network of participating Florida dentists to ensure our Florida Healthy Kids members have access to high quality dental care and services across the state. We encourage our providers to reach out to our dedicated Florida Provider Relations team at mcna_prdepartment@mcna.net or call our Provider Hotline at 1-855-698-6262 with any questions they may have.

The next issue of MCNA’s provider newsletter, Dental Details, is now available for download. In this issue:

• Supporting the First Dental Visit by Age One

• MCNA in the News

• Dental Diversity Celebration

• Avoid Claims Denials Due to Third Party Liability

• Question of the Quarter

If you are not subscribed to receive important information from the team at MCNA via email, you can easily sign up by clicking “Manage Your Mailing List” in your Provider Portal account. We also recommend that you check your Mailing List periodically to ensure the email addresses for your office are up-to-date.

The University of Florida College of Dentistry is hosting a free continuing dental education event for Florida dentists designed to equip dental practitioners and dental staff with practical skills and strategies to confidently deliver care to patients with intellectual and developmental disabilities (IDD). This is an in-person event being held at Indian River State College on August 6-8, 2026. If you and members of your team are interested in taking advantage of this opportunity led by experienced clinicians, you can register by filling out the online registration form.

A preview of our revised Florida Healthy Kids Provider Manual is now available. This revised version will go live in late May 2026 and be effective from January 1, 2026. As always, the current Florida Healthy Kids Provider Manual is accessible at https://manuals.mcna.net/fhkc. Please contact your Provider Relations Representative with any questions.

MCNA now offers several resources from the American Dental Association and the American Academy of Pediatric Dentistry to provide your office with important information and guidance. They are available permanently under Guides and Tools in the News and Resources section of our website. You can also access them through the links listed below:

• AAPD Reference Manual of Pediatric Dentistry

• ADA Clinical Practice Guidelines and Dental Evidence

• ADA Guide to Reporting D1354: Interim Caries Arresting Medicament Application

• ADA Guide to Reporting D1355: Caries Preventive Medicament Application

The next issue of MCNA’s provider newsletter, Dental Details, is now available for download. In this issue:

• What Patients Look for When Choosing a Dentist

• Clinical Documentation Tips for Your Practice

• Updated Provider Manuals and Clinical Practice Guidelines

• Dental License Renewals by State

• Showing Appreciation for our Network Dentists and Hygienists

• Question of the Quarter

If you are not subscribed to receive important information from the team at MCNA via email, you can easily sign up by clicking “Manage Your Mailing List” in your Provider Portal account. We also recommend that you check your Mailing List periodically to ensure the email addresses for your office are up-to-date.

The American Dental Association (ADA) has released the 2026 version of the Current Dental Terminology (CDT) dental procedure code manual. Please read our provider bulletin for the full list of the dental services benefit changes that have been made to support updates applicable to the Florida Healthy Kids dental program.

MCNA's has updated our Clinical Practice Guidelines (CPGs) and they are are now available for your office. Our approved CPGs can be downloaded from the Support and Downloads page in the Provider Portal and from MCNA's website under Guides and Tools.

The next issue of MCNA’s provider newsletter, Dental Details, is now available for download. In this issue:

• Happy Holidays from MCNA Dental

• Our Update Clinical Practice Guidelines

• Effective Strategies for Reducing No-Shows and Cancellations

• Go Green with MCNA Dental

• Question of the Quarter

If you are not subscribed to receive important information from the team at MCNA via email, you can easily sign up by clicking “Manage Your Mailing List” in your Provider Portal account. We also recommend that you check your Mailing List periodically to ensure the email addresses for your office are up-to-date.

MCNA has added the American Dental Association Guide to Claims Submission: Scaling and Root Planing to the provider resources listed under the News and Resources section of our website. This helpful tool provides guidance to your team and detailed instructions for accurate claim documentation, including:

• How to record attachment loss

• Sample charts

• Common reasons for claim denials

• Guiding values for treating dentists

• Examples of good and poor radiographs

MCNA's team is available to assist with any questions related to specific benefit limitations and plan submission requirements. You can get in touch with our representatives using one of the methods listed under Contact MCNA.